Google’s inconsistency with third-party reviews is a confusing user experience

Google would be better off removing “reviews from the web” because the lack of enforcement with their own guidelines makes it difficult to understand.

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Video: Local search expert Joy Hawkins shares an unexpected finding from her Google reviews research

Hawkins talks to Search Engine Land editor Barry Schwartz about breaking out on her own, buying Local Search Forum and a recent discovery she made around Google’s review gating policy.

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