9 in 10 customers more likely to overlook a negative review if the business responds adequately, Yelp says

Half of survey respondents said they don’t trust reviews if they know the business asked customers to leave them.

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Business reopenings have flattened while new leisure and hospitality openings drove growth, according to Yelp

A surge in consumer interest for nightlife, fitness and entertainment may indicate less hesitancy among consumers to engage in activities where it’s difficult or impossible to socially distance.

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Yelp announces new features for services businesses, including custom search filters, a new review flow and themed ads

The new features may help Yelp differentiate itself from other reviews platforms, at least for users looking for services businesses.

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